Responsible gambling

At Casino de Charlevoix, we take responsible gambling seriously and offer various tools to help you maintain a healthy relationship with gaming.

Voluntary Self-Exclusion Agreement (VSA): You can choose to exclude yourself from playing at our casino for a specified period. This option is available in the Player Services office or by contacting us directly.

Deposit/ Loss Limits: Set daily, weekly, or monthly limits on your deposits and losses to ensure you stay within your budget.

Session Reminders: Take regular breaks to check-in with yourself about your gaming habits and adjust as needed.

Reality Checks: Our system will remind you of the time spent playing and money risked. If you're concerned, consider reaching out to our staff for assistance.

Support Organizations: We have partnered with regional addiction support services and health-system-backed counseling organizations to provide additional resources in case you need them. Visit our responsible gambling section or contact us directly for more information on how to access these services.

Remember, responsible gaming is a choice that requires discipline and self-awareness. Don't gamble if:

• You're under 18
• You have been banned from the casino by law enforcement or court order
• You are unable to enter Canada or Quebec due to visa restrictions

If you need help managing your gaming habits, feel free to approach our staff for support at any time during business hours. We'll work together with you to find solutions that fit your needs.

Our Approach: As a government-backed operation, we adhere strictly to regulatory requirements and standards set by the Government of Quebec. Our commitment is to provide entertainment services in an environment where players can gamble responsibly while enjoying themselves in our scenic resort setting.